Conducting Successful SME Interviews
http://www.stc.org/confproceed/2002/PDFs/STC49-00008.pdf

Lambe, Jennifer L.
STC Proceedings
2002

Abstract:

Interviewing subject matter experts (SMEs) is one of the most common and useful methods for obtaining the information needed to create quality documents. Successful SME interviews require careful research and preparation in advance. During the interview, good listening skills, critical analysis, and the ability to maintain control of the range and depth of the interview with appropriate tact are crucial to successful outcomes. After the interview, give prompt attention to notes and any required follow-through. When working with hostile SMEs or those with poor communication skills, emphasize the strengths of the relationship and develop strategies to work around any weaknesses.