Design Considerations for Complex Problem-Solving
http://www.stc.org/confproceed/2002/PDFs/STC49-00011.pdf
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Albers, Michael J.
STC Proceedings
2002

Abstract:

Information design must go beyond help for simple lookups or providing simple instructions; it must assist in solving complex, real-world problems. This paper helps develop a foundation for design which supports approaches to the complex problem-solving which people use in real-world situations. It considers the dynamic situational context of information, the aspects of the information, and the data interrelationships which the requirements analysis must uncover to support the fundamental user wants and needs.