Abstract:
An hypothetical example of interpersonal communication issues which may arise in the workplace.
Tad had sketched a layout to the wrong scale, so you called him in for what you thought would be a straightforward conversation. But instead of agreeing to make the changes, he stiffened a bit, then said, 'I've been working on this account for three years, and I know how these people work. They're going to futz around with this for a few days, and then tell you they want it the way I've done it. Believe me, it'll save a lot of time and money if we just go with it as is.'
What can you do to get Tad's co-operation now, and to keep it in the future? And what might you have done differently to prevent this conflict?
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