I Walk, I See, I Hear
http://www.stcsig.org/usability/newsletter/0304-walkseehear.html

Shumway, Jodi
Usability Interface
2003

Abstract:

For 40 years I had taken no notice of the locations of ramps in public buildings, the height or number of stairs, or if pay phones had instructions in Braille. My, how things have changed for me since January when I took on the challenge of writing the Special Needs SIG's Conference Guide for People with Special Needs for the Society's 50th International Conference in Dallas.