The Two Faces of Intranet Success
http://www.steptwo.com.au/papers/cmb_intrasuccess/index.html

Robertson, James
Step Two
2003

Abstract:

There are two fundamental aspects that must be satisfied if an intranet is to succeed: the intranet must meet staff needs; sufficient content and functionality must be created to meet these needs. These are the 'two faces' of the intranet, one looking towards staff and organisational needs, the other at the infrastructure and processes needed to meet it.