The Importance of Content Management System Usability
http://www.steptwo.com.au/papers/cmb_usability/index.html

Robertson, James
Step Two
2003

Abstract:

The rollout of a content management system (CMS) has the potential to impact on more users than any other system since e-mail. More crucially, the success of a CMS depends entirely on how much it is used, whether it is authors creating content, or users accessing the published site. It is these two challenges that place usability as a central issue to be raised and addressed.