HCI Solutions for Managing the IT Infra-structure
http://www.acm.org/sigchi/bulletin/1998.4/graefe.html

Graefe, Thomas M. and Dennis Wixon
SIGCHI Bulletin
1998

Abstract:

In a kick-off Special Interest Group (SIG) at CHI 97, participants focused on key design challenges in the domain of network and system management. At the conclusion of the CHI 97 SIG the group decided it would be helpful to continue to meet and to provide a forum for exploring solutions to these key design challenges. The CHI 98 SIG provided an opportunity for over 30 HCI practitioners and researchers in the management domain to share information about work in several key areas.