Developing Heuristics for Web Communication
http://www.ingentaconnect.com/content/stc/tc/2000/00000047/00000003/art00004
  access restricted (by the publisher) to members/subscribers/customers only
  peer-reviewed

van der Geest, Thea and Jan H. Spyridakis
Technical Communication Online
2000

Abstract:

The quicklists presented here are derived from five sets of heuristics that were published in the August 2000 special issue of Technical Communication, 'Heuristics for Web Communication.' They are intended to help Web designers and developers consider crucial communicative aspects of Web site design.