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Technical communicators have become increasingly interested in how to 'open up' the documentation process - to encourage workers to participate in developing documentation that closely fits their needs. This goal has led technical communicators to engage in usability testing, user-centered design approaches, and, more recently, open source documentation. Although these approaches have all had some success, there are other ways to encourage the participatory citizenship that is implied in these approaches. One way is through an open systems approach in which workers can consensually modify a given system and add their own contributions to the system.
View all 12 works by Spinuzzi, Clay
View all 32 works published by ACM SIGDOC |
Full Text Available Documentation, Participatory Citizenship, and the Web: the Potential of Open Systems
http://doi.acm.org/10.1145/584955.584984
 peer-reviewed
Spinuzzi, Clay
ACM SIGDOC
2002
Abstract: Technical communicators have become increasingly interested in how to 'open up' the documentation process - to encourage workers to participate in developing documentation that closely fits their needs. This goal has led technical communicators to engage in usability testing, user-centered design approaches, and, more recently, open source documentation. Although these approaches have all had some success, there are other ways to encourage the participatory citizenship that is implied in these approaches. One way is through an open systems approach in which workers can consensually modify a given system and add their own contributions to the system.
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