Usability in Software Development
http://infocentre.frontend.com/infocentre/articles/usabilityinsoftwaredevelopment.html

Farrell, Tom
Frontend Infocentre
2001

Abstract:

Usability does not begin and end with the web. In fact, long before the Internet was a gleam in the Pentagon's eye, computer professionals were already aware of the need for human-computer interaction to be as natural and intuitive as possible. In fact, there are many compelling reasons to suggest that usability is even more critical to successful application design than it is for winning websites.