Implementing Single Sourcing in Your Organization
http://www.stc.org/confproceed/2002/PDFs/STC49-00032.pdf

Sukach, Rebecca, Robert Kennedy and Marie Devine
STC Proceedings
2002

Abstract:

Single sourcing is more complex than buying a new software application. To ensure a successful migration, you must carefully understand the documentation development processes in your organization, what single sourcing is, and what software is available to facilitate it. Because you must change the way your organization creates and maintains documentation, you must sell your organization on the changes and their cost. Finally, you must develop training to help transition writers to your single sourcing methodology.