Listening to the Learners: A Case Study in Health Information Website Design
http://www.stc.org/confproceed/2002/PDFs/STC49-00042.pdf

Turns, Jennifer and Tracey S. Wagner
STC Proceedings
2002

Abstract:

An important mantra of user-centered design is to 'know thy user.' Accomplishing this requires one to decide what should be known about the user and how to gather the information. In this paper, we focus on the specific instance where the user is a learner. Specifically, we describe our efforts to listen to the learners of an information website, the Arthritis Source, and to act on this information.