Maintaining Quality Control in Documentation
http://www.stc.org/confproceed/2002/PDFs/STC49-00044.pdf

Singh, Neelam
STC Proceedings
2002

Abstract:

If all of us were more focused towards quality in our lives, we would have it in abundance. We would have higher satisfaction levels and therefore, have lesser complaints. This paper presents cases and reasons why user manuals and guides are not up to the expected standards. Do we need to go beyond checklists before shipping a document? Are reviews and checklists sufficient? This paper briefly talks about the measures that we could take to ensure that a good document is delivered.