The Changing Role of the Technical Communicator
http://www.stc.org/confproceed/2002/PDFs/STC49-00006.pdf

Ames, Andrea L.
STC Proceedings
2002

Abstract:

How many times have you said, 'I wouldn’t have to write 20 pages of documentation to explain this if the product was designed correctly in the first place!' Given our focus on user advocacy, the melding of the Web and the desktop, and the changes—away from those with which we’ve historically been associated—in the tools we use to develop information, we’re in a prime position to become more involved in product design. This paper briefly describes how the field is changing for many technical communicators and what you need to know to move into this exciting area.