Who Should Document Organizational Policies and Procedures?
http://www.stc.org/confproceed/2002/PDFs/STC49-00089.pdf

Urgo, Raymond E.
STC Proceedings
2002

Abstract:

Senior-level managers in organizations often over- or underestimate the role employees should take in documenting policies and procedures (P&P) on their operating practices. Solutions to this challenge include engaging the talents of a P&P writer, having stakeholders participate in a P&P information development process, and training employees in P&P writing skills.