Writing for Non-Readers
http://www.stc.org/confproceed/2002/PDFs/STC49-00095.pdf

Zanon, Michela
STC Proceedings
2002

Abstract:

This paper shows how drawings, images and icons can be effectively used to help technical writers reach those readers who are often reluctant to read written instructions. It also describes some of the positive results of effective visual communications on documents undergoing translation. Finally, it gives background information on the importance of visual communication and lists some basic rules for producing effective instructional pictures.