Policy and Procedure Communication and the Lone Writer
http://www.stc.org/confproceed/2002/PDFs/STC49-00056.pdf

Mason, Susan, Rich Maggiani, Julia Margulies and Ralph E. Robinson
STC Proceedings
2002

Abstract:

As a lone writer developing policy and procedure documentation, many of us face what appear to be insurmountable hurdles in reaching our intended goal – useable documentation that accurately reflects the business’ operations. It usually begins with trying to get everyone to take the need for P & P documentation seriously. This can be followed by frustrations in getting the information required to write coherent and useful documentation. Then there is the need for standards for which no one sees the importance – ‘just a whim of the writer’. Add to this volatile mix the requirements of many international standards impacting how business is conducted, and you wonder why anyone in right mind would take up the challenges of this field of writing. But it really can be fun and a very rewarding field of endeavor.