UIE says that certain usability myths need reality checks. They may be right, but I have a big problem with their reasoning. For example, for the “users give up because pages take too long to download” myth they say:
Testing shows no correlation between page download time and users giving up.
Here’s my problem: People aren’t very likely to give up if you’re watching over their shoulder. One of the biggest, often ignored issues with formal usability testing is realizing that people don’t like to fail in front of other people. Plus, people are usually a lot more patient in the presence of someone else than they might if they were alone. Finally, did people know they could “give up” while you were conducting your tests? What were their expectations and instructions?
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