Managers: Move from Silos to Channels
http://www.stc.org/intercom/PDFs/2003/200303_09-11.pdf

Hughes, Michael A.
Intercom
2003

Abstract:

Advocates restructuring technical communication departments to eliminate 'silos'—isolated groups within the department—and develop 'channels'—a cooperative grouping of workers and teams through which information about a product can flow.