How Can We Assist Clients in Becoming More Successful at Conflict Resolution?
http://www.mediate.com/articles/odidisonJ.cfm
  access restricted (by the publisher) to members/subscribers/customers only

Odidison, Joyce
Mediate.com
2002

Abstract:

A void exists in our social skill set that leaves us incapable of successfully resolving the conflicts we face in our personal and professional lives. Conflict and dispute resolution is a skill we all must learn. Practitioners need to assist clients to reach beyond just settling their current conflict. We should include the skill building, coaching and support necessary for disputants to make the paradigm shift from disputing parties to conflict resolution advocates with a positive perspective on conflict and its resolution.