Hiding Humanity: Verbal and Visual Ethics in Accident Reports
http://www.ingentaconnect.com/content/stc/tc/2003/00000050/00000001/art00008
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  peer-reviewed

Dragga, Sam and Daniel W. Voss
Technical Communication Online
2003

Abstract:

The work of technical communicators transcends the purely technical—it has implications for real human beings. Located as they are at the critical intersection of technology and humanity, technical communicators direct traffic to avoid human injury and to promote sensitivity to the needs of human beings. When technology fails human beings, it is the ethical obligation of the technical communicator to sustain the humanity of the victims of that failure—to make those victims visible.