Operating at the Edge of Technology
http://www.ingentaconnect.com/content/stc/tc/2003/00000050/00000001/art00003
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Perlin, Neil E.
Technical Communication Online
2003

Abstract:

This article was originally going to discuss design issues for online documentation and help to be displayed on handheld devices like personal digital assistants (PDAs) and Web-enabled cell phones. The tiny screens and limited or nonexistent storage and processing would make design a challenge. However, by the time I began writing for this special section of Technical communication, the industry had changed so much that the original article was no longer relevant. Instead, I will look at those industry changes to examine the risk of operating at the edge of technology. Note that this article is a not a traditional journal article. Instead, it's a practitioner's commentary based on 4 years of working with handheld devices, giving presentations, and developing multiple WAP (Wireless Application Protocol) programming courses.