The Effects of Online Systems on Documentation Management
http://www.stc.org/confproceed/1996/PDFs/PG7677.PDF

Reilly, Annette D.
STC Proceedings
1996

Abstract:

Online tools can improve documentation management in several ways, depending on management goals of cost, schedule, or quality. Cost management tools need integration with automated status and quality assessment tools. Workflow simulation tools show great promise for avoiding bottlenecks in the document development process. Automated tools can enforce quality checkpoints and provide model document templates. The continual evolution of online documents will require new management approaches and goals.