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This paper discusses methods for identifying,
collecting, and analyzing field data for product
design. We present three examples of field
studies (one focused on the use of a specific product
and two focused on more general user processes)
to illustrate how the type of study can affect field
methods. In the product-oriented study, observers
built an understanding of the work environment
by looking at how the users interacted with the
product and how the product affected their work,
identified patterns of activity, and offered
explanations for these activities. In the processoriented
studies, observers built an
understanding of the work process and made
recommendations about how to support it.
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Data Collection and Analysis: A Look at Process-Oriented and Product-Oriented Field Studies
http://www.stc.org/confproceed/1996/PDFs/PG329334.PDF
Schulz, Erin Leanne, Judith A. Ramey and Denise Carlevato
STC Proceedings
1996
Abstract: This paper discusses methods for identifying,
collecting, and analyzing field data for product
design. We present three examples of field
studies (one focused on the use of a specific product
and two focused on more general user processes)
to illustrate how the type of study can affect field
methods. In the product-oriented study, observers
built an understanding of the work environment
by looking at how the users interacted with the
product and how the product affected their work,
identified patterns of activity, and offered
explanations for these activities. In the processoriented
studies, observers built an
understanding of the work process and made
recommendations about how to support it.
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