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Goal hierarchies are models that represent a set of
problems or goals. Goal hierarchies can also represent the
goals of a product, and the information that should be
provided to explain the product. A single goal hierarchy
can direct the design of both the product and all rhetoric
about the product. Goal hierarchies can direct the design
and ordering of the tasks required to build the product.
They can also define the structure and order of its
accompanying text, online help, hypertext, training, and
customer support heuristic. Goal hierarchies were used to
enhance development of a specific Department of Veterans
Affairs information product and its accompanying rhetoric.
View both works by White, Basil J.
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Developing Products and Their Rhetoric from a Single Hierarchical Model
http://www.stc.org/confproceed/1996/PDFs/PG223224.PDF
White, Basil J.
STC Proceedings
1996
Abstract: Goal hierarchies are models that represent a set of
problems or goals. Goal hierarchies can also represent the
goals of a product, and the information that should be
provided to explain the product. A single goal hierarchy
can direct the design of both the product and all rhetoric
about the product. Goal hierarchies can direct the design
and ordering of the tasks required to build the product.
They can also define the structure and order of its
accompanying text, online help, hypertext, training, and
customer support heuristic. Goal hierarchies were used to
enhance development of a specific Department of Veterans
Affairs information product and its accompanying rhetoric.
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