Structuring Complex Interactive Information
http://www.theprices.com/4artTW7.htm

Price, Jonathan R.
Communication Circle, The
1997

Abstract:

To improve the structure of complex information when it is to be presented electronically, technical communicators may turn to ideas taken from object-oriented programming, to clarify and revive the structure of the material in existing documents before mounting them online. But when an organization starts moving information onto the Web, technical communicators may go through a phase transition, as the system becomes so much more complex it exhibits emergent behaviors, and demands new attitudes, concepts, and work from the technical communicator.