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Describes Total Quality Leadership, an approach to organization management that focuses on providing top value to customers by building excellence into every facet of the business. To give customers the products and services they value, TQL studies and improves the processes companies use for purchasing, production, testing, accounting, and so on.
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Requirements for Total Quality Leadership
http://www.stc.org/intercom/PDFs/2000/200012_38-39.pdf
Jaehn, A.H.
Intercom
2000
Abstract: Describes Total Quality Leadership, an approach to organization management that focuses on providing top value to customers by building excellence into every facet of the business. To give customers the products and services they value, TQL studies and improves the processes companies use for purchasing, production, testing, accounting, and so on.
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