Web Shui: Automatic for the People
http://builder.cnet.com/webbuilding/0-7705-8-7123072-1.html?tag=st.bl.7705.pro_h7705-8-7123072-1

Deaton, Mary M.
Builder.com
2003

Abstract:

Potential clients of mine regularly complain that user-centric design costs too much to build. Usability testing in particular is said to be too expensive. To meet cost-conscious demands, a few enterprising dot-commers have produced tools that they claim will monitor your site, then tell you how to increase its usability. But a boxed solution seems too good to be true when it comes to usability...