The Best of Both Worlds: Combining Usability Testing and Documentation Projects
http://www.teced.com/PDFs/ipcc97.pdf

Kantner, Laurie, Stephanie L. Rosenbaum and Connie Leas
Tec-Ed, Inc.
1997

Abstract:

Describes two cases in which usability testing and documentation projects were performed in conjunction with one other. It describes how usability testing affected the design and content of the documentation and how follow-on usability studies added significant new data not revealed in the initial tests.