Analyzing Usability of a Beta-Version Web Site Through Server Logs, User Profile Data, and Online Questionnaire Responses
http://www.teced.com/PDFs/UPA98LK.pdf

Kantner, Laurie and Larry Rusinsky
Tec-Ed, Inc.
1998

Abstract:

This paper discusses the use of automated data collection to learn from hundreds of beta-test users of a web-based industrial product database how successfully the product met their needs. The collected data consisted of web server log data, opinion data from online questionnaires and follow-up interviews, and user profile data from telerecruiting and online registration was also collected. In the Proceedings of the 1998 Usability Professionals' Association Conference.