Organizational Memory Bibliography
http://www.eecs.umich.edu/~ackerm/ombib.ackerman.html
  peer-reviewed

Ackerman, Mark
University of Michigan
2002

Abstract:

Information technology has enabled organizations to generate and retain mountains of information. Unfortunately, many organizations suffer from 'infoglut.' They have the information they need, but they don't know they have it. Or, knowing they have it, they can't find it. We would like to find ways that information technology can support business processes, but to do this we need to understand how and where information might be of use within organizations.