The Role of the Professional Technical Communicator
http://orange.eserver.org/issues/3-1/gilliland.html

Gilliland, Gail
Orange Journal, The
2002

Abstract:

To meet the challenge of addressing the needs of subject matter experts (SME) and non-experts, alleviating fears, and keeping the public informed requires knowledge of communication theory, subject-matter expertise, and adherence to a code of ethics. A model illustrating the professional technical communicator's knowledge base and relationship with the SME and non-expert is presented.