Research-Based Observations
http://www.humanfactors.com/downloads/dec01.asp

Bailey, Robert
Human Factors International
2001

Abstract:

Every year since 1983, I have reviewed (and summarized) most of the usability-related research literature that was published during the previous year. This has provided the basis for the popular, annual 3-day User Interface Update course. My annual two-month read and review activity provides me with a number of research-based insights into 'what works' and 'what does not work' in usability. I have listed some of these insights below.