Bridges To Trust: Achieving Corporate Expectations within a Skeptical Environment
http://www.cnystc.org/speakernotes/oct_99_richard_inch.pdf

Inch, Richard
STC Central New York
1999

Abstract:

Explains some of the tough challenges, novel approaches and successful procedures implemented at Leybold Inficon--actions that worked there, and may also be helpful to you in building a more tightly-coordinated technical communication function within your company.