Change Your Goal, Extend Your Role
http://www.stc.org/intercom/PDFs/2000/200002_22-25.pdf

Henry, Pradeep
Intercom
2000

Abstract:

The author suggests expanding your role as a technical communicator to enhance software usability by creating better user interface labels and application messages. Henry bases his suggestions on an integrated user-centered information design (UCID) approach driven by product usability. He explains UCID, describes how to prepare for a new role as a 'designer of product usability,' and shows how to effectively design labels and develop application messages.