More Results on Measuring the Value Added by Professional Technical Communicators
http://www.stc.org/confproceed/1995/PDFs/PG19.PDF

Ramey, Judith A. and Janice C. 'Ginny' Redish
STC Proceedings
1995

Abstract:

Measuring value added is a topic of great concern to technical communicators. At the 1994 conference, represented results from a year-long project that included a questionnaire and several case studies. STC then funded a second, smaller project in which we are following up with some of the people who responded to the questionnaire and in which we are collecting new case studies.