Learning to Listen
http://www.stc.org/confproceed/1995/PDFs/PG186187.PDF

Scroggs, Debbie L.
STC Proceedings
1995

Abstract:

We have been given two ears and but a single mouth in order that we may hear more and talk less - Zeno of Citium, ancient philosopher. Listening is our most used communication skill, yet it is the skill that is taught the least. This paper discusses why people don’t listen and how we view those who don’t listen. The paper also covers how to actively listen and the benefits of effective listening.