ISO 9000 And Documentation
http://www.stc.org/confproceed/1994/PDFs/PG343345.PDF

Shnay, Mara
STC Proceedings
1994

Abstract:

The ISO 9000 series of standards require that organizations have documented and followed quality systems and processes. Organizations get certified to an ISO 9000 standard by a registrar. Organizations follow the standards in order to meet customer demand and to improve their own quality performance. The ISO 9001 standard for organizations that design, produce, and service products contains twenty sections pertaining to all aspects of a quality system. Documentation organizations can pursue certification as an organization and they can help write process documentation for their entire company.