Creating A Paradigm Shift In Managers And Professionals Who Use Standards
http://www.stc.org/confproceed/1994/PDFs/PG337339.PDF

Richardson, Verna
STC Proceedings
1994

Abstract:

Organizational standards are often just a set of documents put into place for auditors or regulatory bodies. In such instances, the standards usually do not reflect current practices, which are passed along by word-of-mouth. Unfortunately, even if the information is up-to-date, it may not be easily retrievable by the person in immediate need of it. In a hospital setting, this situation can be extremely costly. It can also provide immense opportunities for the technical communicator to become a vital part of a cross-functional team.