Involving Users Throughout The Information Development Process
http://www.stc.org/confproceed/1994/PDFs/PG316.PDF

Redish, Janice C. 'Ginny'
STC Proceedings
1994

Abstract:

Testing documents for usability is critical, but we don’t always get to do it. Even when we do, too often, it’s too little, too late. What we really want are documents that we are fine-tuning in usability testing because they already meet users’ needs, match our users’ mental models, and fit with the way that our users work.