Quality Management And Quality Information Products: Developing An Effective Methodology For Quality-Driven User Documentation
http://www.stc.org/confproceed/1994/PDFs/PG2526.PDF

Smittle, Linda S. and Robert C. Vestal
STC Proceedings
1994

Abstract:

Developing a methodology for creating user documentation involves the following phases: analyze need, plan, define requirements, design, construct, test, implement, and maintain. In addition to moving through these phases while creating the methodology, you must include each of these standard phases as a major section in the methodology. This paper describes how the Documentation and Training Center of Excellence used the standard project methodology phases to create and implement a methodology which tied closely to the phases.