COTS: The New Challenge of Information Integration
http://www.stc.org/confproceed/1998/PDFs/00039.PDF

Lenk, Donald S. Jr.
STC Proceedings
1998

Abstract:

Systems engineering is moving away from specially-designed and built systems to integration of commercial off-the-shelf (COTS) hardware and software. COTS brings new challenges to technical communicators. In the past, we found all our information in-house, now it comes from many sources. We must change our process from pure development to information integration, and we must be part of the COTS selection process.