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Assessing Web site usability can be complex, because the medium can be both a document and a 'software product.' Documentation usability testing asks how
headings, page elements, and index entries help users find the content they need, and whether that content is useful. Software usability testing asks how well the user
inteface supports users’ job-task activity, indicates functionality, provides navigation signposts and program status, and prevents errors. A Web site must meet a combination of these goals—links should lead to the content that users seek, through pathways that users can easily follow without reaching a dead-end or getting lost.
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Assessing Web Page Usability
http://www.stc.org/confproceed/1998/PDFs/00012.PDF
Hinderer, Deborah and Laurie Kantner
STC Proceedings
1998
Abstract: Assessing Web site usability can be complex, because the medium can be both a document and a 'software product.' Documentation usability testing asks how
headings, page elements, and index entries help users find the content they need, and whether that content is useful. Software usability testing asks how well the user
inteface supports users’ job-task activity, indicates functionality, provides navigation signposts and program status, and prevents errors. A Web site must meet a combination of these goals—links should lead to the content that users seek, through pathways that users can easily follow without reaching a dead-end or getting lost.
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