Assessing the Maturity Grade of Policies and Procedures Programs
Urgo, Raymond E.
Policies and Procedures (P and P) refers to the types of communication about an organization’s internal operating practices. A P and P program refers to the
context in which an organization develops and manages its P and P communications. Because a P and P program is an on-going investment, its role and value to an organization should be assessed. A P and P program must provide performance-based communication, using performancebased means, for an organization that is performance oriented. Urgo and Associates devised a model to assess the maturity of P and P programs. The model consists of a questionnaire and matrix that work together in measuring and describing four grades (levels) of maturity according to five functions commonly found in P and P programs.