Applying Software Development Methodology to Developing Help Systems
http://www.stc.org/confproceed/1998/PDFs/00008.PDF

Nurczyk, Susan V.
STC Proceedings
1997

Abstract:

Help systems have become an important part of the Technical Communicator’s repertoire. If we as communicators approach developing help systems in the same way we approach writing paper documentation, we miss the advantages of using software development methodology.