Searching for the Best Mix of Paper and Online Documentation: Two Case Studies
http://www.stc.org/confproceed/1997/PDFs/PG421-.PDF

Massa, Jack A.
STC Proceedings
1997

Abstract:

As online help has evolved from simple field descriptions to a fully capable hypertext medium designers of software documentation have been faced with determining the best mix of paper and online. Which information goes in which medium? How much, if any, should be repeated in both? This paper describes two case studies in which hcumentation teams addressed these issues while redesigning their information sets. By the end of both projects, the documentation was streamlined redundancy between pn”ntand online was reduce4 and the majority of the information was presented online.