Find It Quickly: Creating Effective Indexes
http://www.stc.org/confproceed/1997/PDFs/PG413-.PDF

Landes, Cheryl A.
STC Proceedings
1997

Abstract:

Although an index is one of the most important sections of a document, it's also one of the most misunderstood. Many people don kknow what an index is or mistake itfor the table of contents. For those casons, companies often don ‘tinclude indexes in their documentation. Will-written indexes increase productivity by helping employees$nd information faster This workshop provides the basic techniques of cteating an index your audience can use to find the information they need. lbu ’11have time to prepatv an index fmm a section of a document cun-ently in use by a major corporation.