Designing an Online Help System Before the Interface is Ready
http://www.stc.org/confproceed/1997/PDFs/0215.PDF

Henselmann, Mary Anne
STC Proceedings
1997

Abstract:

Developing a Windows online help system that clients can use effectively and bringing it in on time and within budget is a challenging task. You can dramatically improve your chances of success by doing the following: Develop help as sofnvae is being developed (and even before!); Chunk information for easy reading and to facilitate reuse by other writers; Create design and style guidelines to cut down peer review and editing time; Develop and use information webs to cut down on technical review time; Integrate the information web and the user interface to complete your help system.