Placing Policies and Procedures Online: A Practical Approach
http://www.stc.org/confproceed/1997/PDFs/0199.PDF

Kirtland, Donald Robert
STC Proceedings
1997

Abstract:

Placing your company's policies and procedures online is an enormous task! Where to start is as difficult as how to do it. Migrating your policies and procedures from a paper medium to an online medium consists of obtaining (and maintaining) management and user support, working as a team player, completing extensive research for your present environment and the proposed environment), planned system development, thorough usability testing and phased implementation. Once your policies andprocedures are online, you must also track and monitor system use.