Transition To Process-Based Policies and Procedures
http://www.stc.org/confproceed/1997/PDFs/0198.PDF

Houciayer, Jerri L.
STC Proceedings
1997

Abstract:

From mega-mergers to dwindling defense contracts, companies are dealing with a very different business environment than of decades past. To remain competitive, companies are implementing process improvement programs that encompass the ‘big picture’, and are not focusing on just one segment of company operations. This trend toward mega-process improvements has resulted in companies developing policies and procedures that reflect a flexible, process oriented approach, instead of the traditional, organizationally oriented procedures.